Troubleshooting and withdrawal form

Returning a product - the 14-day right of withdrawal

Under Government Decree 45/2014 (II. 26.), as a consumer you may withdraw from your purchase within 14 calendar days without giving any reason. Below we set out the return procedure step by step.

Before you return it - please check this first!

A large proportion of returns can be avoided, because the problem can be solved with a setting, a wiring change or a software step. Before you send the product back, please check the following:

📚 User manuals and video guides: www.topnavi.hu/pages/felhasznaloi-kezikonyvek - here you will find setup and wiring guides (Wi-Fi, Bluetooth, CarPlay, Android Auto, reversing camera and so on).
🛠 In the case of a warranty fault or a service request: www.topnavi.hu/pages/keszulek-szerviz - if the device is faulty, do not send it back as a withdrawal; follow the procedure described on the service page instead.
✉ If you are unsure: write to us at info@topnavi.hu and we will help you decide what to do.

The withdrawal procedure - in 5 steps

1. Check the 14-day deadline

The withdrawal period is 14 calendar days from the day you receive the product, and it applies only to products that have not been used and have not been fitted. The deadline is deemed to have been met if you notify us of your intention to withdraw within that period.

2. Complete the withdrawal declaration

You will find the official withdrawal/termination declaration here:

➤ Download the withdrawal/termination declaration (PDF)

Fill it in legibly with all the required details, then print it out and put it in the package.

3. Pack the product properly

The package must contain the following:

the product in its original factory packaging, unused, not fitted, complete with every accessory (cables, fascias, adapters, microphone, aerials, user guide and so on),
the completed and signed withdrawal declaration,
the original invoice or a copy of it.

Important: do not tape up the factory box, do not write on it and do not stick labels directly onto it - place it inside an outer protective box or wrap it in shock-proof packaging. A damaged factory box results in a deduction for diminished value.

4. Address and dispatch - by post only

Send the package to the following address:

TopNAVI
6000 Kecskemet, Mariahegy tanya 419, Hungary
E-mail: info@topnavi.hu

⚠ IMPORTANT! We are unable to accept the following consignments:

cash-on-delivery consignments,
carriage-forward consignments (postage payable by the recipient),
recorded-delivery or other consignments carrying an extra charge payable by the recipient,
signature-required consignments (those requiring collection in person).

The postal or courier service automatically returns such consignments to the sender, and any additional costs arising from this are borne by the sender.

5. Refund

For payments made online by card we refund the purchase price to the same bank card used for the purchase. No other method (cash, a different bank account) can be chosen.
For cash-on-delivery orders or orders paid to the courier we refund the amount by bank transfer. For this we need: the account holder's name and the bank account number / IBAN.

We make the refund after the product has arrived and its condition has been checked, within 14 days at the latest.

The condition of the product and diminished value

✓ A full refund of the purchase price is possible if:

the product comes back in as-new, unused and unfitted condition,
the factory packaging is undamaged, not torn and not written on,
every accessory is present and complete,
the factory screen protector film and the protective labels are in place.

✗ The following cause diminished value (and fall within the customer's responsibility):

scratches or damage to the housing or the screen,
removal, damage or scratching of the factory screen protector film,
a damaged, torn, written-on or stickered factory box,
missing accessories (cables, screws, fascias, adapters and so on),
signs of installation, a fitted device or one that has been used for a longer period.

Under Section 25 of Government Decree 45/2014 (II. 26.), in these cases we are entitled to deduct the extent of the diminished value from the amount to be refunded. Where the diminished value is proportionate to the full purchase price (a fitted, used device, for example), we reserve the right to reject the withdrawal.

Legal background and references

The rules above are based on the following legislation:

1. Section 25 of Government Decree 45/2014 (II. 26.) - on the detailed rules governing contracts between consumers and businesses:

"The consumer is liable only for any diminished value resulting from handling of the goods beyond what is necessary to establish their nature, characteristics and functioning. The consumer is not liable for the diminished value if the business has failed to comply with the information obligation prescribed in Section 11(1)(i)."

The full decree is available here: net.jogtar.hu - Government Decree 45/2014 (II. 26.)

2. Article 14(2) of Directive 2011/83/EU of the European Parliament and of the Council (on consumer rights) provides:

"The consumer shall only be liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods."

According to the interpretation of the Hungarian Consumer Protection Authority, the appropriate degree of trying out a product is what the consumer would also do in a conventional shop: pick it up, look at it and carry out a basic check of its functioning. Use beyond that - including installation, regular daily use and using the item for its intended purpose - creates a diminished value for which the consumer is liable.

The full text of the EU directive: eur-lex.europa.eu - Directive 2011/83/EU

The right of withdrawal applies only to purchases made as a consumer. Purchases made in the name of a company or a sole trader do not fall within the scope of the 14-day right of withdrawal.

If you have any questions, write to us!
It is far simpler and quicker to find the solution together than to send back a device that works perfectly well for no reason.
📧 info@topnavi.hu