Device service

Dear Customer, the topnavi.hu service covers the repair, software maintenance and system updating of Android-based car head units, multimedia systems and navigation devices, as well as the correction of any hardware faults that may arise.

Our service department only repairs products purchased from the topnavi.hu web shop. We are unable to service, repair or update devices obtained from any other source.

Please note that fitting the device into a vehicle and removing it are not part of our service. For that, please contact one of our qualified car audio fitting partners.

What service work do we undertake?

We carry out the following repair and maintenance work on Android car multimedia devices:

• Operating system update and reinstallation
• MCU firmware update installation
• Touchscreen replacement and calibration
• Mainboard repair and mainboard replacement
• Replacement of internal ribbon cables and connectors
• Re-soldering connectors, repairing contact faults
• GPS antenna and WiFi/Bluetooth module repair
• Installing custom applications, configuring system settings
• Installing model-specific software packages and map updates
• Setting up add-on modules (reversing camera interface, steering wheel controls)

Service labour charges

The rates below apply to devices outside the warranty period, and to non-warranty faults occurring within the warranty period:

All prices shown are in Hungarian forints (HUF) and include VAT. The cost of parts is not included in the labour charges above and is invoiced separately.

Important information

• If you accept the repair, the inspection fee is credited against the labour charge.
• If you decide against the repair, the inspection fee is not refunded.
• The service department accepts no responsibility for data stored on the device. Please make a backup beforehand.
• Expected turnaround time for a repair: 3-10 working days (depending on parts availability).
• We provide a 90-day warranty on repairs carried out by our service department.

How to send a device in for service

Before sending your device in, please follow the steps below so that we can handle it quickly and smoothly:

1. Contact us by e-mail - Before you do anything else, please write to info@topnavi.hu first and describe the device model and the fault you are experiencing. In our experience, many problems can be solved with simple wiring or setup advice, so you may not need to send the device in at all. Our colleague will help you narrow down the fault by e-mail (or by phone if needed) and explain what to do next.
2. Identifying the fault precisely - If we agree that the device does need to be inspected, try to describe the problem in as much detail as possible: when and under what conditions it occurs, what error message the device displays, and which functions are affected. An accurate fault description considerably speeds up the inspection.
3. Completing the service form accurately - Fill in the Service Submission Form legibly and in full; it can be downloaded from the link below. An incomplete or incorrectly completed form can significantly delay the repair or result in the package being returned.
   
   ➤ DOWNLOAD THE FORM HERE
4. Packing the product properly - Where possible, use the original box; if that is not available, use suitable shock-proof packaging (bubble wrap, foam, reinforced cardboard box). Be sure to put the completed Service Submission Form inside the package. We accept no responsibility for damage occurring in transit if the packaging was inadequate.
5. Posting to the service address - Send the package as a standard, prepaid consignment to the following address:
   
   TopNAVI Szerviz
   6000 Kecskemet
   Mariahegy 419, Hungary
   E-mail: info@topnavi.hu
   Phone: +36 76 200 246
6. Inspection and quotation - Once the device arrives we carry out the inspection, then inform you by e-mail of the fault identified, the expected cost of the repair and the turnaround time.
7. Repair and return - Following your written approval we carry out the repair and send the device back to the address you provide.

⚠ Please note - delivery acceptance conditions

Our service department only accepts standard, prepaid postal or courier consignments. Before sending anything in, please take note of the following:

• We do NOT accept cash-on-delivery consignments.
• We do NOT accept carriage-forward packages (postage payable by the recipient).
• We do NOT accept signature-required consignments (those requiring personal collection against ID).

Consignments that do not meet the above conditions will be refused and automatically returned to the sender by the postal or courier service. Any additional costs arising from this, and any delay to the repair, are borne by the sender in every case.

Non-warranty faults and faults of a non-warranty nature

If the inspection establishes that the problem is not covered by the warranty - because it stems from wiring, installation, setup or user error, for example - the service department is entitled to charge the inspection and repair labour fees set out above.

Before starting any repair our service department always contacts the customer by e-mail and explains the fault identified, the expected cost of the repair and the turnaround time. Repair work only begins after your prior written approval.

Please note that return postage for non-warranty products is HUF 1,990, which is added to the total repair cost. Do bear this in mind when deciding whether to send a device in.

In every case, please complete the Service Submission Form accurately and in full - it makes a great difference to how quickly and precisely we can handle your case.